Privacy Policy

We take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, contact us, or book a service. Our practices comply with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and all other applicable legal requirements.

1. Name and Contact Details of the Controller

Fabian Laschet
Trierer Str. 546
52078 Aachen
Germany
Phone: +49 174 884 8830
Email: fabian@supportbyhumans.com

2. Categories of Data We Process

We collect and process the following personal data only as required for service provision and legal obligations:

Name or chosen pseudonym
Email address
Telephone number (optional)
Preferred contact method
Desired date, time, and type of service
Session-related preferences or requests
Payment details (for bookings)
Gender/pronouns (optional)
Information about how you found us (optional)
Content of your messages and communication with us
IP address and technical usage data (when using the website; used for security only)

We do not collect sensitive data beyond what you voluntarily provide for your comfort and service needs.

3. Purpose and Legal Basis for Data Processing

Your personal data is collected and processed for:

Facilitating contact, responding to your inquiries, and booking services
Fulfilling pre-contractual or contractual obligations (Art. 6(1)(b) GDPR)
Fulfilling legal requirements (Art. 6(1)(c) GDPR)
Maintaining website functionality and security (Art. 6(1)(f) GDPR, legitimate interests)
Providing invoices or meeting legal tax obligations

We do not use your data for unsolicited marketing. Any email newsletters are sent only with explicit consent, and you can unsubscribe at any time.

4. Data Collection Methods

Directly from you via website forms, email, or phone
Automatically when visiting our website (IP address, cookies for technical purposes)
During booking and communication processes

5. Storage and Retention

Your personal data is stored only as long as necessary:

For delivering the service and handling your request
In line with statutory retention periods (e.g., tax law, up to 10 years for bookings)
Communication data is deleted after your request is resolved unless legal retention applies

6. Data Recipients and Transmission

Your data is treated as confidential. We share it only when necessary for:

Service provision (e.g. payment processors)
Legal obligations (accounting, authorities if legally required)
Technical service providers (website hosting, only as required and with contracts guaranteeing privacy)

No data is transferred outside the EU without equivalent protection.

7. Rights of the Data Subject

Under GDPR, you have the following rights:

Access to your personal data
Rectification of incorrect data
Erasure (“right to be forgotten”) where applicable
Restriction of processing
Data portability (upon request)
Objection to processing (where based on legitimate interests)
Withdrawal of consent at any time (with effect for the future)
Lodging a complaint with a supervisory authority (Datenschutzbehörde)

8. Security

Your data is protected with industry-standard security measures (SSL encryption, access control, regular security checks). However, no transmission is 100% secure; we strive to minimize risks as much as possible.

9. Cookies and Website Analytics

Our website uses only technically required cookies for session security and smooth operation. No tracking or analytics cookies are set without your express consent.

10. Obligation to Provide Data

You only need to provide the data required for your booking or inquiry. Without mandatory data, we may not be able to answer your request or complete a booking.

11. Automated Decision-Making

We do not use automated decision-making or profiling.

12. Third Party Links

External links (e.g., to payment providers) are subject to each third party’s privacy policy. We are not responsible for external sites.

13. Contact and Data Protection Requests

For all questions regarding your data or this privacy policy, please write to:
Fabian Laschet
Trierer Str. 546
52078 Aachen
Germany
Phone: +49 174 884 8830
Email: fabian@supportbyhumans.com

Note: This Privacy Policy is effective as of August 2025. Due to future legal or technical changes, it may be updated. Please check regularly for the latest version.